Taxi booking apps like Uber and Lyft have transformed how we see traveling. They have eased booking rides to a great degree. These taxi-booking apps even allow us to book our rides in advance, in case securing a ride becomes difficult at the last minute when you do not want to get late at any cost. Including the vital features in taxi booking software provides users with a good experience.
Many factors contribute to the increased popularity of taxi booking apps. The result is the demand for such apps is on the rise. With many venturing into the ride-hailing market, it may be challenging to stand out. For your taxi booking app to gain a competitive edge, you may want to analyze deeply how your offerings are better than the rest. The foremost point to ensure is checking if your app has all the critical features expected of taxi booking software.
To help you with this, we have listed the key features of taxi booking software that you may not want to miss including in yours. But before getting into that, let us see more about taxi booking app development.
Taxi Booking App Development
Taxi booking app development involves developing the app from scratch or using readymade clone solutions. Both have benefits of their own. While custom apps give greater freedom for developing the app tailored to the business’s needs, clone apps are cost-effective and require less development time. Either way, taxi booking software with all the necessary features attracts more users.
Taxi booking apps are about connecting riders with drivers. The software includes a passenger app to help them book rides and a driver app to make it easy to find customers.
Passenger App
Users wanting to book rides sign up and set up their profiles. Their profiles contain details, including name, email ID, contact number, and address. They can start booking rides by entering the pickup and drop-off addresses and selecting the vehicle type.
It has many critical features that enable riders to have a smooth experience. Some are in-app chat, real-time tracking, payment options, ridesharing, rating, and reviewing.
Driver App
Drivers register with the taxi booking app and submit the necessary documents for verification. After that, they can start receiving ride requests from riders. They can accept or reject requests based on their convenience.
Some critical features the taxi booking software should include for a driver app are ride history, driver earnings, accept or reject rides, set availability, etc.
Key Features of Taxi Booking Software for the Passenger App
Let us look at the most critical features of taxi booking software you should consider integrating.
Profile Creation
It is a critical feature of taxi booking software that enables riders to set up their profiles after signing up on the app. The taxi booking app requires that the rider enter their name, email ID, contact number, and address. Also, riders should be able to edit their details on the taxi booking app.
Select/ Enter Address
Riders need to enter or select the pickup and drop-off addresses when wanting to travel somewhere. On entering the location, the taxi booking app shows the distance of the destination, the estimated fare, and the time to reach it.
Choose Vehicle/ Ride Type
A key feature of taxi booking software is selecting the ride type. The taxi booking app includes many vehicle types that riders can choose from based on their needs. Some of the options are sedan, economy, and SUV.
Confirm and Book
After entering the locations and choosing the ride types comes the next important feature of the taxi booking software that enables riders to confirm their ride. On confirming, the software pairs the rider with the driver nearby.
View Driver Details
When a driver accepts the ride request, the corresponding rider can view the driver’s details. The taxi booking software allows them to see the driver’s name, picture, and contact number so riders can call them for queries.
Schedule a Ride
There may be instances when a rider may not need a ride immediately but for some time in the future. The Schedule a Ride option is one of the key features that lets riders do just that. Some taxi booking apps allow riders to book up to 90 days in advance.
Real-time Tracking
Riders will get updates when a driver accepts the ride request. If the driver is on the way, the rider can see the estimated arrival time and track exactly where they are at any given time after they accept the ride.
Cancel Trip
Riders may be unable to proceed with their ride bookings for any reason. The taxi booking software has a ride cancellation feature to cancel their rides. Depending on the policies, riders may have to pay cancellation charges.
Reviews and Rating
It is one of the vital features of taxi booking software that lets riders review and rate the service. They can express their satisfaction level, and it helps the driver understand if they could do better.
Payment Options
After the ride, riders can pay the fare using the payment options provided on the software. Integrating multiple payment options like credit and debit cards, mobile payment gateways, cash, etc., enables users to choose what suits them.
Key Features of Taxi Booking Software for the Driver App
Here are the vital features of taxi booking software to include in the driver app.
Login/ Registration
Drivers can register through email IDs or social media accounts. They can start receiving requests from riders only after document submission and verification.
Document Uploading
While registering with the taxi booking service, drivers upload the necessary documents, including ID proof, driving license, vehicle insurance, etc. After the verification processes, drivers will receive ride requests.
Edit/ Update Profile
Creating a profile is one of the critical features of taxi booking software. After approval from the admin side, drivers can set up their profiles that contain their name, contact number, email ID, and photo. Riders can see these details when the taxi booking app matches them with the driver.
Accept/ Reject Ride
Another crucial feature of taxi booking software is the accept or reject ride feature. Drivers can decline ride requests if they cannot take them up for any reason.
Cancel Ride
Like how the taxi booking software lets riders cancel rides after booking, it also allows drivers to cancel requests. Drivers can state valid reasons for doing so.
GPS Navigation
For a driver app, the navigation tool is, without a doubt, one of the key features of taxi booking software. It allows drivers to find directions and get assistance when there is heavy traffic. With the help of navigation tools, drivers can locate the rider’s address even if they drive to unfamiliar areas.
Availability Status
Drivers may not be available to accept rides at all times. This feature lets them set the availability status as online or offline. They will not receive ride requests if they are offline.
Earnings Report
By including this feature in taxi booking software, you can let drivers see how much money they make daily, weekly, and monthly. They can view all the necessary information regarding their income under this section.
Call/ Chat
It is another critical feature of taxi booking software. This feature allows drivers to call or message riders for ride-related queries. They can confirm the location and let riders know when they will arrive at their location.
Ride History
Under this section, drivers can see the list of all their rides. It contains the history of all the accepted and canceled rides. It includes other details like the pickup and drop-off locations, dates, etc.
Other Features to Include in Your Taxi Booking Software
- SOS button
- Ridesharing
- Heat map view
- Surge Pricing
- Promo code
- Zone restriction
- Multiple stops
- Favorite trips
Wrapping Up
If you are considering launching a taxi booking app, you can include these features to provide your users with a seamless experience. Integrating the critical features of taxi booking software will help you stay ahead of the competition. Analyzing the current market and studying your competitor’s offerings will give the necessary insights into how you can craft your product for enhanced user experience.
We can help you get started if you want to partner with an experienced team to build your taxi booking app. Our taxi booking software has all the necessary features integrated and an intuitive interface that will give users a hassle-free experience.
